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Case studies

Cross Country Trains: Jeremy Higgins and Andrew Cooper



Jeremy Higgins was mobilised to Iraq in 2006. His employer at Cross Country Trains has always supported Jeremy whenever he required time off for training or mobilisation commitments.


Reservist profile
Employer Profile
Name:
Jeremy Higgins

Rank:
Major

Unit:
CVHQ RA

Mobilised:
Iraq in 2006

Role in the Reserve Forces:
Ground Liaison Officer with XI Squadron RAF. I am one of two Army Officers on the squadron

Job title / role in civilian job:
Customer Service Director

Years in the Reserve Forces:
25

Years with this employer:
8

Name of employer:
Andrew Cooper

Job title of employer:
Managing Director

Organisation:
Cross Country Trains

Industry:
Transport

Location of employer:
Birmingham

Approximate number of employees in the organisation:
1800


Transferable skills

Quite simply the person, leader and manager I am today is the result of a blend of experiences - formal education, work based experiences and what I have learnt from the Territorial Army (TA).

I am currently attending the Territorial Army Command and Staff Course (TACSC), learning new skills such as strategy, planning and organising operations at a high level - all of which is immediately transferable into my current civilian role.

Employer Support

Cross Country Trains has always been very supportive and understanding of my commitments as a Reservist and others serving in the Reserve Forces.

"I am proud of having the opportunity to serve, but as proud of my company for supporting me throughout and really making it possible."

They were fantastic in supporting me and my family when I was mobilised and during my tour in Iraq. People in the company made my transition from 'suit' to 'deserts' easy by ensuring that things like my pension, insurance, and leave were quickly and simply resolved.

 

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